Refund Policy
Our Commitment to You
At Ankh Fusion, we want your refund experience to be as smooth, transparent, and worry-free as possible. If an item you received is eligible for a return, we are fully dedicated to processing your refund efficiently so you can shop with total peace of mind.
Refund Eligibility & Conditions
To ensure fairness and maintain the exceptional quality of our jewelry boutique, please note our specific refund criteria:
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Quality Inspection Approval: Refunds are securely initiated only after your return request has been approved and the physical jewelry piece passes our studio's quality inspection.
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Prepaid Orders Only: Please note that refunds are strictly applicable to prepaid orders.
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Non-Refundable Shipping: Original shipping charges (if any) are paid directly to our courier partners and are non-refundable.
Refund Timeline
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7–10 Business Days: Once your returned item passes inspection and your refund is officially approved, the amount will be processed within 7–10 business days.
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Original Payment Method: For your financial security, the refunded amount will be credited directly back to your original mode of payment.
Non-Refundable Cases
We are unable to issue refunds in the following circumstances:
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Orders that have already been shipped out or are in transit.
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Products that arrive at our studio in used, worn, or customer-damaged condition.
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Customized, bespoke, or final sale items.
If you have any questions about your billing or need updates on a return, please reach out to us. We are always here to support you!