Frequently Asked Questions (FAQs)

General Questions

What materials is your jewelry made of?

Our collections feature a vast and vivid array of materials, carefully selected for their unique aesthetic and quality. Because our designs are diverse, please refer to the specific product description on each item's page for detailed information about its composition.

How do I find my correct size?

We want your jewelry to fit perfectly! We provide detailed sizing charts and measurements in the description of each product. We highly recommend measuring your wrist, neck, or finger before purchasing to ensure a comfortable fit.

Do you ship internationally?

Yes! We proudly offer worldwide shipping to our global community. Exact shipping rates are calculated dynamically at checkout based on your delivery destination.
How long will it take to get my order?

We typically process and package orders within 2 to 4 business days. Once shipped, delivery generally takes between 5 to 10 business days, depending on your location and local courier services.
Can I cancel my order?

You can request a full cancellation within 24 hours of placing your order. Once an order has entered our fulfillment process or has been shipped, it cannot be canceled.

What is your return policy?

Because of the delicate, curated nature of our pieces, we strictly accept returns or exchanges only if you receive an item that is damaged, defective, or incorrect.
What do I do if my order arrives damaged?

Please contact our support team within 48 hours of delivery. To process your request, we strictly require a continuous unboxing video showing the package being opened for the first time, along with clear photos. Once approved, the item must be shipped back to us within 3 days.